Redressal Mechanism for Clients
If the Client has any concerns or wish to register a complaint, the Client can follow the below process:
Step 1 – Name, address and telephone number of the Complaint Redressal Officer who shall attend to the Client complaints are as follows:
Name: Mr. Rakesh Kar
Address: Unit No. 1120 A, 11th Floor, Signature, Block 13B, Zone 1, GIFT SEZ, GIFT City, Gandhinagar, Gujarat - 382355, India
Phone: (91-22) 6617 1717
Email: complaints@alchemyim.com
Step 2 - If the Client is not satisfied with the response received by following the Step (1) above then he/she may escalate the concern with all relevant details by sending an email to CRAO at escalations@alchemyim.com
Step 3 - If the resolution provided at Step (1) and then Step (2) does not meet Client's expectation, he/she may approach IFSC through email to grievance-redressal@ifsca.gov.in within 21 days from the receipt of the response.